Client Overview
Understanding the client's business, audience, and challenges
Client Type
A safety technology platform that allows people to anonymously report sensitive incidents and concerns to relevant authorities or organizations.
Target Audience
Individuals, students, employees, and community members needing a safe way to report issues without revealing their identity.
Market Challenges
- •Deep concerns around confidentiality and safety when reporting incidents
- •Need for encryption and secure data handling to build trust
- •Requirement for an admin dashboard to track, categorize, and respond to reports
- •Balancing simplicity for users with robust functionality for administrators
The Challenge: Building Trust in an Anonymous System
SaferTip needed a platform where users would feel completely safe submitting reports without fear of exposure.
Trust & Security
Users had to believe that their identity and submissions were truly protected.
Simple Reporting Flow
The reporting process needed to be simple and fast, especially on mobile devices.
Incident Management
Administrators required tools to triage, categorize, and update case statuses securely.
Our Approach: Secure, Minimal, and Clear
We aimed to design a reporting experience that feels safe, straightforward, and professional.
Minimal Data Collection
Kept the report form focused only on the information needed to act on a case, avoiding unnecessary personal details.
Reassuring UI Copy & Design
Used copy and visual design to reassure users about anonymity, encryption, and how their report will be handled.
Robust Admin Tools
Planned workflows for how administrators receive, review, and respond to reports in a structured way.
The Solution: A Secure Anonymous Reporting Web App
We delivered a web platform tailored to the sensitivity of anonymous reporting.
Anonymous Report Form
A simple, mobile-friendly form where users describe incidents, attach optional files, and submit reports without logging in.
Secure Case Management Dashboard
Admin interface for viewing, categorizing, and updating reports with role-based access control.
Status Updates & Timestamps
Each report includes timestamps, status labels, and notes so administrators can manage incidents over time.
Screenshots & Features
Desktop View
Mobile View
Results & Impact
Since launch, SaferTip has handled a significant number of sensitive reports while maintaining user trust.
Reports Submitted
Response Time
User Trust
Key Achievements
• Provided a safe channel for people to speak up about sensitive issues
• Enabled organizations to respond faster and more systematically to incidents
• Showed how digital tools can support safety and accountability in Uganda
Trust is everything for SaferTip. The design and implementation from Kico Web Design gave our users confidence that they could report safely. Organizations we work with also appreciate the structure and clarity of the admin tools.
Co-founder
Co-founder, SaferTip
Why This Project Matters
Anonymous reporting platforms can literally change lives by surfacing issues that would otherwise remain hidden. This project demonstrates how careful UX and technical decisions can support safer communities in Uganda.
Key Takeaways
Design and copy must work together to build trust
Collecting less personal data can actually increase user confidence
Secure admin tools are just as important as the public-facing interface